2025-04-09

I continue to receive messages from others who have faced similar situations after purchasing appliances through Costco and having RXO perform the installation. Just last night, I heard from another family who experienced significant water damage after a refrigerator installation. Unfortunately, stories like these have become common, and they reinforce the broader concerns many of us share.

As for my own case, there is still no progress. RXO made a low settlement offer, far below the documented cost of damages, and has not contributed any additional funds since. Despite having a fully adjusted claim, they continue to dispute the amounts and have taken no meaningful steps toward resolution. This matter could have been addressed quickly, but instead, it has dragged on while my family shoulders the financial burden.

Costco has argued that my dispute is with RXO, not with them. However, my installation contract is with Costco, not RXO, which is why Costco will ultimately be named in the lawsuit. I have set an April 11, 2025 deadline for resolution. Their attorney has suggested pre-suit mediation, and I am open to extending that deadline slightly to avoid unnecessary legal fees. If no resolution is reached, the lawsuit will proceed.

In the meantime, daily life has been difficult. We are eating meals on camping chairs around a plastic table, and most of our food comes from takeout since we have no functioning kitchen. These conditions highlight how damaging delays can be for families caught in this process.

For those considering doing business with Costco or RXO, I encourage you to research public records or county records to see how many lawsuits have been filed against them. What I’ve learned is that this isn’t an isolated situation — others are experiencing the same pattern of delayed, insufficient responses.

I look forward to pursuing this case in court, not only to achieve justice for my family but also to ensure that these issues are documented and visible for future customers. Until then, my family remains in challenging living conditions while Costco and RXO avoid taking responsibility for the damages their installation caused.