2025-09-17

Today, I filed a lawsuit regarding the damage caused to our home, and I will share a copy of it here once it has been processed.

Shortly after, I received a call from a local resident who described an almost identical experience. She purchased a washer and dryer from Costco, which RXO installed improperly. The appliance ran for days while she and her family were away, causing severe water damage to their home.

Brandon Jacobs from RXO—the same representative who visited our house and acknowledged responsibility—also went to her property and accepted responsibility there. Despite this, she was offered less than 20% of her claim’s value as a settlement. She was also told she could not begin repairs or she risked forfeiting compensation altogether.

This incident occurred back in July, and her family has been left waiting in unacceptable living conditions while RXO and Costco delay resolution. It’s deeply concerning that such situations are not being addressed quickly and fairly. Stories like hers highlight that this is not an isolated problem, and they deserve public attention.