2025-01-10

Since December 18, 2024, I have not received any communication from Costco, RXO, or Sedgwick. My public adjuster and I are gathering information in preparation for sending a formal demand letter.

Phase 2 of demolition began this week. Most of the cabinets have been removed, and flooring removal is scheduled for next week. Significant mold was found on the cabinets, and additional mold is expected behind the drywall once it is taken down.

The process has been time-consuming. This week alone, I spent about 25 hours meeting with contractors and gathering quotes for repairs to walls, trim, paint, tile, cabinets, and more. My wife and I also spent about 15 hours reviewing photos and videos to catalog the personal property damaged during the incident.

To date, I have spent over $41,000 out of pocket. Movers came this week to take additional large items, which will add another $5,000 to the total. The remediation team currently has seven workers on site five days a week, and their bill is expected to exceed $50,000. Flooring has been reordered ($9,000) and I’ve paid a $12,000 deposit toward tile installation. Drywall and tile work are scheduled for early February. Kitchen cabinets, which will take 8–12 weeks to arrive, will add another layer of cost and delay.

Here lies a frustrating irony: I have purchased cabinets from Costco twice before and had good experiences. Now, however, I am facing a cabinet bill that will likely exceed $75,000, plus another $20,000 to replace personal property — all paid to Costco — while not yet having received meaningful reimbursement for damages caused during their installation process.

Altogether, I expect to be out of pocket around $160,000 within the next three weeks. I will continue to provide updates as this situation develops. Photos have also been updated.