Costco Water Damage / What Costco's attorney told the judge
Costco's attorney reads the CEO's promise aloud in court
"he's very sorry to hear it happen. He will get our logistics team involved right away. [...] But we will focus on getting the problem fixed if our people caused it."
Kevin Jakab, Costco's attorney. Hearing of October 28, 2026, Byrd v. Costco Wholesale Corporation, St. Johns County, Florida, at 8:49.
Costco's attorney reading to the judge from the email Costco's chief executive sent the plaintiff on the day of the flood. Minutes earlier he had told the judge the loss was not Costco's responsibility.
More from the same hearing
"once the refrigerator is picked up, it's not Costco's responsibility, it is the vendor's responsibility."
Kevin Jakab, Costco's attorney. October 28, 2026.
Costco's attorney was describing the case to the judge at the start of his argument. The refrigerator was bought from Costco with delivery and installation. It was installed in the plaintiffs' home on December 2, 2024.
"Evidently, they do not connect a hose. The refrigerator leaks."
Kevin Jakab, Costco's attorney. October 28, 2026.
Costco's own attorney describing to the judge what happened. In its court filings Costco still calls the leak "alleged."
"if there was something that leaked or something that went wrong, we will try to work it out."
Kevin Jakab, Costco's attorney. October 28, 2026.
Costco's attorney telling the judge what Costco's vice president of logistics said to the customer. He calls RXO "our vendor." The claim has not been worked out.