If it happens to you

Plain guides for anyone whose home was damaged by a Costco delivery or installation, built from what one family learned over two years.

What to Do If a Costco Delivery or Installation Damages Your Home

A Costco appliance installation damaged your home. What to do in the first hours and the first week: who to notify, what to photograph, what to get in writing, and what one family learned the hard way.

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Who Is Responsible When a Costco Installation Goes Wrong?

Costco, its logistics subsidiary, RXO, or the local crew? What Costco's CEO, its contractor and its attorney have each said about who is responsible when a Costco installation damages a home.

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Costco Delivery Damage Claim: What to Document

A checklist for documenting a Costco delivery or installation damage claim: photos, emails, receipts, names, and the questions to put in writing, built from a real two-year claim.

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