Had a first this weekend. One of the visitors to my site provided me with their phone number and I got to speak to them via phone instead of just email. It appears they had similar things happen to them and are dealing with some of the same players as I am in regards to the claim. She told me that Costco lowballed her and suggested she file a homeowners claim instead of making her whole. This seems to fit other stories I have been hearing from visitors.

I am currently tuning the infrastructure of this site so that if you have had an issue with Costco or RXO, your story can be posted here for all to see. We can enumerate the issues and discover patterns of treatment in these claims.

I consulted with the attorney who will be filing my suit against Costco and RXO last week. Lawsuit being drafted. Will publish a copy here the day it is filed with the courts. You'll get to see it before Costco and RXO are served with a copy.

After reflection post mediation I have decided the following:  RXO has so many people involved that no one person clearly understands the claim. Comically, the absolute only feedback I received during our mediation today were about items we weren't even asking to be reimbursed for.

While a lawsuit is in the works, I've decided to wholeheartedly up my public embarrassment of both Costco and RXO. It is very clear that these behemoths of companies have absolutely no problem taking my family's money and misery to boost their profits. The only way you can fight that kind of greed is with the light of day.

Over the next few weeks I will be hiring someone to rewrite this website in a way that is easily digestible to casual consumers. I will update this with the names of the people from RXO, Sedgwick, Costco, etc.. and copy their emails here for all to see. I will hide nothing.

I will use my web developer skills to automate social media comments about Costco and RXO on any public post made by anyone that uses mentions for either company to maximize the audience that sees this website. For the low low price of about $10 per month, an API review,  and three hours of my time I can put this website in front of millions via social media commenting.

I just created a sister website - RXOWaterDamage.com - and will be revitalizing both websites to include RXO into this.

I don't know why it took me so long to do so, but I looked up RXO HQ - and it's in Ballantyne. I used to live in Ballantyne and still have people there. You will see my "RXO Hires uninsured contractors: RXOWaterDamage.com" signs there.

You will see "Costco uses uninsured contractors: Buyer Beware: CostcoWaterDamage.com" signs locally here in Jax and in NC.

3 months of ClearChannel Billboards of both signs. Out of spite.

And finally, for now, I intend on paying someone to to fully write an article and link to this website, and have it published on the newswire.

Based upon the laughable offer they made me months ago, it's clear they want me to remain silent about this as they want me to sign a confidentiality agreement and a non disparagement agreement. Tough luck. Unless I am made 100% whole, not a dollar more or less, I wouldn't even entertain the idea.. They ran into a customer this time that cannot be pushed around or bullied into a lowball settlement and I relish the fact that I get to put them on blast for years to come. I'm not in any hurry to make them do what they should have done months ago.

Mediation has concluded for the day. Details confidential, but no agreements were made. Lawsuit will be filed next.

During the lawsuit they will depose every single contractor that has come to my house and attempt to discredit them. They will attempt to discredit all of the hardworking small business owners in our town that provided independent third party analysis and guidance in a time when I most needed them - at a time when Costco/RXO provided no guidance at all - and at a time when I was footing 100% of the bill. I can't wait. Will update this blog continuously with lawsuit filings, deposition transcripts, and outcomes as they come. They will spend hundreds of thousands of dollars (or more) to attempt to discredit these people and to avoid making me whole for their mistakes. This is who you do business with if you buy from Costco.  

I had been talked out of doing it before the mediation, but expect to find sign holders at the three local area Costco's holding a CostcoWaterDamage.com sign from the public sidewalks later this month.

Not once during mediation did anybody say "here is why we think what we think" and not once were we asked "why do you think what you think". The mediator was nice and gracious, but this entire thing could have been a quick email.